Privacy Policy Introduction
The EU General Data Protection Regulations (GDPR) require
all companies to treat personal information collected or handled securely and
maintain accurate records as to how this information is stored and used.
This privacy notice provides you with details of how we collect and process
your personal data through your use of our site www.k9andfelinepetservices.co.uk
By providing us with your data, you warrant to us that you
are over 16 years of age.
Katie Clark, trading as ‘K9 and Feline Pet Services
ltd’ is the data controller and is responsible for your personal data
Contact Details
Full name of legal entity: K9 and Feline Pet Services
Ltd
Email address: info@k9andfelinepetservices.co.uk
If you are not happy with any aspect of how we collect and
use your data, you have the right to complain to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk
It is very important that the information we hold
about you is accurate and up to date. Please let us know if at any time your
personal information changes by emailing us at info@k9andfelinepetservices.co.uk
What Data Do We Collect About You
Personal data means any information capable of
identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as
follows:
Identity
Data may include your first name, maiden name, last name, username,
marital status, title, date of birth and gender. Contact
Data may include your billing address, delivery address, email
address and telephone numbers. Financial
Data may include invoicing information (including company name and
invoice address) which you provide to us when you choose to purchase our services Transaction
Data may include details about payments between us and other details
of purchases made by you. Marketing
and Communications Data may include your preferences in receiving
marketing communications from us and your communication preferences. We may also process Aggregated Data from your personal
data but this data does not reveal your identity and as such in itself is not
personal data. An example of this is where we review your Usage Data to work
out the percentage of website users using a specific feature of our site. If we
link the Aggregated Data with your personal data so that you can be identified
from it, then it is treated as personal data.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive
data refers to data that includes details about your race or ethnicity,
religious or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and genetic and
biometric data. We do not collect any information about criminal convictions
and offences.
Where we are required to collect personal data by law, or
under the terms of the contract between us and you do not provide us with that
data when requested, we may not be able to perform the contract (for example,
to deliver services to you). If you don’t provide us with the requested data,
we may have to cancel a product or service you have ordered but if we do, we
will notify you at the time.
How We Collect Your Personal Data
We collect data about you through a variety of different
methods including:
Direct
interactions: You may provide data by filling in our contact form (or
otherwise) or by communicating with us by post, phone, email, SMS,
Whatsapp. Facebook, Messenger or otherwise, including when you request any
of our services Dog
Walking House
Sitting Pet
sitting/pop in and feed Giving
us feedback. Automated
technologies or interactions: As you use our site, the site may
automatically collect Technical Data about your equipment, browsing
actions and usage patterns. Analytics
providers such as Google based outside the EU; Search
information providers such as Google by filling in any brand or type
of opt-in form
Email links
If you email us directly, or via an
email mailto hyperlink (like this one
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted.
The most common uses of your personal data are:
Where
we need to perform the contract between us. Where
it is necessary for our legitimate interests (or those of a third party)
and your interests and fundamental rights do not override those interests. Where
we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal ground for
processing your personal data, other than in relation to sending K9 and Feline Pet Services communications to you via email or text message. You have the right to withdraw
consent to marketing at any time by emailing us at info@k9andfelinepetservices.co.uk
Purposes of processing your personal data
We may process your personal data for more than one lawful
ground, depending on the specific purpose for which we are using your data.
Please email us at info@k9andfelinepetservices.co.uk
if you need details about the specific legal ground we are relying on to
process your personal data.
How is your information used?
Collecting this data helps us understand what you are
looking for from our business, enabling us to deliver improved services, and in
particular for the following reasons:
to
contact you in response to a specific enquiry or request to
collect payments and send invoices and statements to
supply services to
notify you of changes to our legal terms or compliance requirements etc. to
contact our customers relating to past, present and future sales to
inform you of any changes to our pet care services due to holidays
or adverse weather conditions Change of purpose
We will only use your personal data for the purposes for
which we collected it, unless we reasonably consider that we need to
use it for another reason and that reason is compatible with the original
purpose. If you wish to find out more about how the processing for the new
purpose is compatible with the original purpose, please email us at info@k9andfelinepetservices.co.uk
If we need to use your personal data for a purpose unrelated
to the purpose for which we collected the data, we will notify you
and we will explain the legal ground of processing.
We may process your personal data without your knowledge or
consent where this is required or permitted by law.
Disclosure of personal data
We may have to share your personal data with the parties set
out below for the purpose of providing your services:
Service
providers who provide IT and system administration services. Professional
advisers including lawyers, bankers, auditors and insurers who provide
consultancy, banking, legal, insurance and accounting services. HM
Revenue & Customs, regulators and other authorities based in the
United Kingdom and other relevant jurisdictions who require reporting of
processing activities in certain circumstances.
We require all third parties to whom we transfer your data
to respect the security of your personal data and to treat it in accordance
with the law. We only allow such third parties to process your personal data
for specified purposes and in accordance with our instructions.
Data Security
We have put in place appropriate security measures to
prevent your personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know such data. They will only process your
personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any
suspected personal data breach and will notify you and any applicable regulator
of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary
to fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for
personal data, we consider the amount, nature, and sensitivity of the personal
data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether
we can achieve those purposes through other means, and the applicable legal
requirements.
By law we have to keep basic information about our
customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your
data: see below for further information.
In some circumstances, we may anonymise your personal
data (so that it can no longer be associated with you) for research or
statistical purposes in which case we may use this information indefinitely
without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data
protection laws in relation to your personal data. These include the right to:
Request
access to your personal data. Request
correction of your personal data. Request
erasure of your personal data. Object
to the processing of your personal data. Request
restriction of processing your personal data. Request
transfer of your personal data. Right
to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above,
please email us at info@k9andfelinepetservices.co.uk
You will not have to pay a fee to access your personal data
(or to exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
We may need to request specific information from you
to help us confirm your identity and ensure your right to access your personal
data (or to exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no right to
receive it. We may also contact you to ask you for further information in
relation to your request to speed up our response.
We try to respond to all legitimate requests within
one month. Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we
will notify you and keep you updated.
Third Party Links
We use Pet Sit Click as our appointment booking system.
Their privacy policy can be viewed here: https://www.petsitclick.com/privacy_policy.html
This website may include links to third-party websites,
plug-ins and applications. Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We do
not control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read the
privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some
browser cookies or to alert you when websites set or access cookies.
If you disable or refuse cookies, please note that some parts of this website
may become inaccessible or not function properly.
About this website’s server
This website is hosted on a virtual server by getyourmobi. Their privacy policy can be viewed here:
https://www.getyourmobi.co.uk/privacy-policy.html
Review of this Policy
We keep this Policy under regular review. This Policy was
last updated in April 2018, but we may change this Policy from time to time so
please check this page occasionally to ensure that you’re happy with any
changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy
practices should be sent by email to info@k9andfelinepetservices.co.uk
