Protecting Your Privacy Statement
In specific situations, we can collect and process your data
with your consent.
When collecting your personal data, we’ll always make clear
to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply
with our contractual obligations to provide a service.
If the law requires us to, we may need to collect and
process your data.
In specific situations, we require your data to pursue our
legitimate interests in a way which might reasonably be expected as part of
running our business and which does not materially impact your rights, freedom
Your right to
Whenever you have given us your consent to use your personal
data, you have the right to change your mind at any time and withdraw that
consent however we will still be required to hold your information under
contractual obligations if you have used our services and we have invoiced you,
this information will be held for 6 years.
What sort of
personal data do we collect?
If you request a quotation we will process contact
information and details of the service to be provided. If you request a service
from K9 and Feline Pet Services we will require only information and personal
data, detailed on our registration form relevant to providing the requested
service. Your social media username, if you interact with us through those
channels, to help us respond to your comments, questions or feedback.
How your data is
We know how much data security matters to all our customers.
With this in mind we will treat your data with the utmost care and take all
appropriate steps to protect it. Access to your personal data is password protected when held
in cloud-based software or secured in a locked cabinet.
How long will we keep
your personal data?
Whenever we collect or process your personal data, we’ll
only keep it for as long as is necessary for the purpose for which it was
At the end of that retention period, your data will either
be deleted completely or anonymised, for example by aggregation with other data
so that it can be used in a non-identifiable way for statistical analysis and
When you place an order, we’ll keep the personal data you
give us for 6 years so we can comply with our legal and contractual
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